English for Business

Business English is a basic course designed for high-intermediate students of English as a second language who wish to improve their written and spoken business communication skills. The course focuses on level-appropriate grammar, introduces vocabulary specific to various business domains, and familiarizes students with the finer points of business etiquette and business correspondence.

The course will be composed of most or all of the following subjects, depending on the amount of workshop time available. The lecturer reserves the right to add or delete subjects according to class needs.

  • Introduction Protocol & Meeting People in Business
  • The Importance of Politeness in Business – Structures and Expressions of Politeness
  • Asking Questions (Embedded Question Structure)
  • The Present perfect Tense (in the context of the job interview)
  • The Basics of Customer Service
  • Techniques to Calm an Angry Customer
  • Getting Back on the Good Side of an Injured Customer
  • Powerful Presentation Skills
  • How to Say Negative Things in a Positive Way
  • Editing for Agreement in Business Writing
  • Professional Telephone Etiquette
  • Taking and Leaving Messages
  • Parallelism in Business Writing
  • Parts of a Business Letter
  • Guidelines for Business Letters & Email
  • Claim and Adjustment Letters
  • Various Idioms/Expressions/Vocabulary Related to Business
  • General Punctuation Review (Commas, Capital Letters, and other punctuation, as needed)